I don’t know about you, but I have extremely HIGH customer service expectations. Maybe it’s because I’ve worked in a variety of customer service jobs or maybe I just expect the best. 🤷🏻♀️ The team can vouch to this any time I’m describing a business I visited. I will start by either saying what great […]
social media customer service
With two weeks to go before Christmas, the pressure is on for customers to find the perfect gift. This can lead to questions that they’re going to want to be answered fast. More and more consumers are turning to social media channels with their customer service questions, and you don’t want to leave them with a […]
Did you know that Retail places 2nd in the top five industries to use Facebook Messenger to connect with people in 2017? Messaging gives people a direct line to your business, and with that comes a certain set of expectations – one of the most important being that they get a quick response back. But, with all […]
It’s tough putting yourself out there across your social channels as an online marketer. There’s nothing worse than when your comments get flooded with negativity from people that have never met you before. Or, maybe you’re one of those people who shies away from sharing about themselves on social for fear of receiving negative feedback (which […]
There is no shortcut to building a strong following on social media. That is why it is so important to check in often to see if your customers have interacted with you and create strong relationships. If customers are calling out to you, don’t leave your end of the line dead.