• Skip to main content
  • Skip to primary sidebar

Crystal Media

Marketing Clarity.

  • About
  • Free Training
  • Blog
  • Products
    • Insiders
    • Ads Management
    • Get Listed
    • Social Media Planner
  • Speaking
  • Work With Us!

social media customer service

Nov 15 2019

Use Facebook’s Automated Responses to Up Your Customer Service

I don’t know about you, but I have extremely HIGH customer service expectations.  Maybe it’s because I’ve worked in a variety of customer service jobs or maybe I just expect the best. 🤷🏻‍♀️ The team can vouch to this any time I’m describing a business I visited. I will start by either saying what great […]

Written by Pauline · Categorized: Facebook · Tagged: customer service tips, customer service tools, facebook, Facebook Response Assistant, social media customer service

Dec 10 2018

The Customer Service Channel You Should Not Forget About: The Modern Marketing Show, Episode 75

With two weeks to go before Christmas, the pressure is on for customers to find the perfect gift. This can lead to questions that they’re going to want to be answered fast. More and more consumers are turning to social media channels with their customer service questions, and you don’t want to leave them with a […]

Written by Crystal · Categorized: The Modern Marketing Show · Tagged: create a digital experience, customer service tools, Facebook Response Assistant, outstanding customer service, social media customer service, social media for retailers, stand out from competition, The Modern Marketing Show, unique customer experiences

Oct 22 2018

The Customer Service Secret Tool Right on Your Facebook Business Page: The Modern Marketing Show, Episode 68

Did you know that Retail places 2nd in the top five industries to use Facebook Messenger to connect with people in 2017? Messaging gives people a direct line to your business, and with that comes a certain set of expectations – one of the most important being that they get a quick response back. But, with all […]

Written by Crystal · Categorized: The Modern Marketing Show · Tagged: customer service tools, facebook business page 101, facebook marketing for retailers, facebook marketing tips, social edge, social media customer service, social media marketing, The Modern Marketing Show

Sep 24 2018

How to Overcome Negative Comments Online: The Modern Marketing Show, Episode 64

It’s tough putting yourself out there across your social channels as an online marketer. There’s nothing worse than when your comments get flooded with negativity from people that have never met you before. Or, maybe you’re one of those people who shies away from sharing about themselves on social for fear of receiving negative feedback (which […]

Written by Crystal · Categorized: The Modern Marketing Show · Tagged: handling negative reviews, share your story, social edge, Social Media, social media customer service, social media reviews, social media tips for retailers, The Modern Marketing Show

Oct 02 2013

Tip of the Week: Social Media Customer Service

There is no shortcut to building a strong following on social media. That is why it is so important to check in often to see if your customers have interacted with you and create strong relationships. If customers are calling out to you, don’t leave your end of the line dead.

Written by Crystal · Categorized: Uncategorized · Tagged: social media customer service, social media tip

Primary Sidebar

Whatcha lookin’ for?

  • Privacy Policy
  • Terms
  • About
  • Contact
  • Login

Copyright © 2021 Crystal Media | Website by Wickam Group

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

SAVE & ACCEPT