I don’t know about you, but I have extremely HIGH customer service expectations. Maybe it’s because I’ve worked in a variety of customer service jobs or maybe I just expect the best. 🤷🏻♀️ The team can vouch to this any time I’m describing a business I visited. I will start by either saying what great […]
customer service tools
The Customer Service Channel You Should Not Forget About: The Modern Marketing Show, Episode 75
With two weeks to go before Christmas, the pressure is on for customers to find the perfect gift. This can lead to questions that they’re going to want to be answered fast. More and more consumers are turning to social media channels with their customer service questions, and you don’t want to leave them with a […]
The Customer Service Secret Tool Right on Your Facebook Business Page: The Modern Marketing Show, Episode 68
Did you know that Retail places 2nd in the top five industries to use Facebook Messenger to connect with people in 2017? Messaging gives people a direct line to your business, and with that comes a certain set of expectations – one of the most important being that they get a quick response back. But, with all […]