Last week Bryce, our Sales and Marketing Coordinator, and I walked around Carlsbad Village to meet some local retailers in our area. It was a sunny, warm California day and you could smell the saltwater in the air (did I mention our office is across the street from the beach?). All in all, it was […]
customer service tips
Use Facebook’s Automated Responses to Up Your Customer Service
I don’t know about you, but I have extremely HIGH customer service expectations. Maybe it’s because I’ve worked in a variety of customer service jobs or maybe I just expect the best. 🤷🏻♀️ The team can vouch to this any time I’m describing a business I visited. I will start by either saying what great […]
How to Handle Negative Customer Feedback
We get it. Running a business is tough enough as it is. But then… BAM! There it is. That negative comment on your Facebook Page. That 1-star review notification from Google. That harsh criticism posted on Instagram. Ugh :(. You start to feel all the emotions – anger, frustration, confusion – but you’re not quite […]