In Crystal Media’s Insider Facebook group, we scour the retailer questions for the most talked-about topics to share the answers that we know all store owners can benefit from.
Here’s a question from last month that retailers were buzzing about:
Is this legit? I am always nervous to click on a link but all my posts are now being noted as restricted. Every post’s reach says, “Accounts Center accounts reached”. Thoughts?
Crystal Media’s Answer:
Definitely a scam!
You can usually detect it by strange language and wording, or maybe something that doesn’t sound very professional. In this message, it says, “we are constantly updating…” and “someone told us…”, which would be strange language for a giant corporation to use.
Unfortunately, spam and hacking are on the rise. There are a few things we’d like to remind you of to avoid getting your account hacked, as well as the next step to take if you believe you have been hacked.
First, Instagram heavily encourages users to set up two-factor authentication. Go to Settings> Account> Two-factor authentication. From here, it will prompt you to set up a two-step process to log into your accounts, either through a phone number or a security app.
Next word of advice, DO NOT click on any links in emails or DMs if a) you’re unsure of the sender, or b) if there are any spelling or grammar errors in emails. The list below contains the only emails affiliated with Meta. If it’s not on this list, it’s probably not legitimate:
Lastly, if you believe your account has been hacked, IG has created a new form that can accelerate the process of getting your account back. You can go to: Instagram.com/hacked.
Crystal Media’s Insider membership provides you with everything you need to know to successfully build more sales and traffic through social media—including the private Facebook group where you can get fast-acting guidance on your questions from our team of experts, as well as a supportive community of dedicated and passionate store owners.