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Level Up Your Customer Communication with Nick McHenry of OneShop Retail

Episode 5
Watch Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on YouTubeListen to Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on SpotifyListen to Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on Apple PodcastsListen to Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on Google PodcastsListen to Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on iHeart RadioListen to Level Up Your Customer Communication with Nick McHenry of OneShop Retail from Rooted in Retail on Pandora

March 26, 2023

Prefer to listen? Here you go! And be sure to subscribe and leave a review on Apple here.

Okay Retailers, Here’s a big question to consider: How are you getting customers in your door? And how are you converting that traffic into sales? 

Maybe you’ve got it going on over on social…but you’re missing MAJOR opportunities via email and text. 

Nick McHenry is the founder of OneShop Retail, a service that streamlines content creation and customer engagement for brick-and-mortar retail stores like you!

There can be some serious stigma around emailing and texting your customers, but we are here to help you get it right. From how many emails to send out each week to crafting the perfect content, or even how to get your customer’s phone number, we’ve got something for you to use. 

And listen, you don’t have to take all this information and run with it. Just commit to ONE thing and see how it transforms your business. 

You can do it! I’m rooting for your success!

What's Inside

  • How to streamline your customer service and experience.
  • How many emails SHOULD you be sending?
  • What’s the right way to integrate text marketing?
  • Metrics that matter: Are you focusing too much on your open rate?
  • How to craft the perfect message for your text or email list. 
  • How personal is too personal? Respecting your customers inbox.

Resilience Round

Best Business Book

Best Retail Technology

Crystal Vilkaitis - Host of Rooted in Retail

About Rooted in Retail

Running a store can be tough, but it doesn’t have to be lonely! Rooted in Retail is a show dedicated to helping independent retailers thrive in today’s ever-evolving retail landscape. This show is made for Main Street retailers like gift shops, jewelers, pet stores, boutiques, florists, home decor and furnitures stores, hardware stores, toy stores, craft, quilting and sewing shops; tea and coffee shops, specialty retailers and more.

Join your host Crystal Vilkaitis weekly, as she explores topics that are vital to the success of your store. From marketing to mindset, money to merchandising, sales to leadership, she’ll cover it all. Each episode features interviews with industry experts and accomplished retailers who share their real-life insights and actionable advice. Get ready for a great conversation on how to build your dream business with Rooted in Retail. This show is produced by Crystal Media, a company that helps indie retailers shine online through social media.