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Evaluating Value vs. Complexity to Create Winning Strategies for Success: The Modern Marketing Show, Episode 77

It’s the new year and it’s time to start planning your marketing for 2019. I wanted to share with you an exercise we do at my company. I like to call it evaluating value vs. complexity. This is a great starting place to determine your SMART goals and using them to reverse engineer your marketing plan.

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It’s important to understand what campaigns you’ve run in the past that brought high value and were hopefully easy to achieve. Then you want to ask yourself how you can improve on those campaigns and make them even better. Campaigns or events that didn’t produce and were hard to achieve should be reconsidered or taken off your list altogether. We only want winning strategies for success in 2019.

Now it’s time to take action. Set aside a couple hours this week to complete this value vs. complexity exercise so you can set your SMART goals and have an awesome year ahead.

Are you interested in spending 3-days with my team and I at our office in Carlsbad, Ca for some hands-on social media and marketing training? Well, you’re in luck because we’re hosting our first workshop of the year on February 20-22. Secure your seat today!

You can catch new episodes of The Modern Marketing Show every Monday at 10 a.m PST on our Facebook Page. Replays will be available on the blog each week.

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Tips to Draw in Last-Minute Holiday Shoppers: The Modern Marketing Show, Episode 76

Christmas Eve is next week, can you believe it? We’re in the homestretch of the 2018 holiday season. If your customers are anything like some of the Social Edge HQers, they’ve waiting until the last minute to get their holiday shopping done. So, we’re sharing some quick tips to help optimize your social content to draw in those last-minute shoppers. You want to do what you can to make sure their shopping experience with you is as easy as possible.

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Tip #1: To draw last-minute holiday shoppers, you want to make sure you post gift-guides or gift ideas for the people who are most important in our lives like spouses, parents, friends children, co-workers, host/hostess, etc. Share your top-selling items or most popular customer favorites. Also, if you’re running low on inventory share that information to create urgency. The best way to do this is in a live video.

Tip #2: Another way to draw in last-minute holiday shoppers is to include the price, your store info, sizes available, if they can put the item on hold, and any other important information on the post. Make it really easy for them to know what they’re getting and how to get it. You want to help ease the stress of last minute gift shopping.

Your life might be a little crazy right now, but the little bit of extra effort you put into optimizing your social media content this week can have a big return in your overall sales. You want people to love what they’re buying from you, and to be a returning customer in the future.

You can catch new episodes of The Modern Marketing Show every Monday at 10 a.m PST on our Facebook Page. Replays will be available on the blog each week.

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The Customer Service Channel You Should Not Forget About: The Modern Marketing Show, Episode 75

With two weeks to go before Christmas, the pressure is on for customers to find the perfect gift. This can lead to questions that they’re going to want to be answered fast. More and more consumers are turning to social media channels with their customer service questions, and you don’t want to leave them with a bad experience because you missed their inquiry by not checking your inboxes.

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Consumers may be more likely to message you on social if they’re already on your profile than to shoot you an email or to call the store. Make sure you have someone on your team monitoring your social channels for all customer service related questions. They should be looking at your Facebook inbox, Instagram direct messages, the comments section of all posts, and the other platforms you use to interact with your customers. Ideally, this can be done from a store tablet, computer or mobile device. 

If you can’t always be around a tablet or computer to answer questions as they come in don’t worry! You can learn more about turning on your Facebook Response Assitant in episode 68 of The Modern Marketing Show. This is your customer service secret weapon to providing exceptional customer service even when you’re not around.

Remember, having exceptional customer service matters. Today’s consumer is able to interact with their favorite businesses in many different ways across all sorts of mediums. They also expect each interaction to be a positive one, so don’t let a poor experience drive your customers business elsewhere especially during the holidays.

You can catch new episodes of The Modern Marketing Show every Monday at 10 a.m PST on our Facebook Page. Replays will be available on the blog each week.

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How to Attract Holiday Travelers to Your Store This Holiday Season: The Modern Marketing Show, Episode 73

Are you in an area that tends to see an influx of holiday travelers this time of year? If so, this is the perfect chance for you to get those out of town visitors into your store and shopping with you this holiday season. Targeting people who are visiting your area is a smart move. It’s hard to travel with a suitcase full of presents, so these out-of-towners may be looking for the perfect gift for their loved ones where they’re spending the holidays aka in your city!

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Here are three things you can do to attract holiday travelers to your store:

#1. Create an eye-catching window display and front entrance tables. While people are out and about enjoying all your town has to offer, get people in your store with something that catches their eye. You can even cater your signage and messaging to them making it more likely they’ll want to come inside.

#2. Run a reach ad. This can be done in the Facebook Ads Manager. You can set the audience to target anyone who is traveling in your area. To make things even sweeter, try running a special campaign specific to these people offering a special gift if they come in and shop with you.

#3. Create and promote your events using a Facebook event page. This is another great way to gain more exposure because your event can be seen by anyone within your area. They’re free to set up, and promoting the event page using an Event Ad can boost attendance significantly.

Now that Black Friday and Small Business Saturday are behind us, it’s time to start thinking about how you’re going to continue reaching your Q4 sales goals. Maybe reaching out to an unexpected audience might just do the trick!

You can catch new episodes of The Modern Marketing Show every Monday at 10 a.m PST on our Facebook Page. Replays will be available on the blog each week.