We’re the leading digital marketing company for the retail industry.
Our founder, social media expert and retail industry veteran, Crystal Vilkaitis, launched Crystal Media in 2012 because she identified a need in the marketplace to help retailers leverage the power of social media and marketing to grow their businesses.
Our team of experts has worked with thousands of companies to generate millions of dollars in additional revenue by deploying successful social media campaigns, providing consulting services and managing digital marketing on their behalf. We have also taught thousands of retailers how to implement social media that delivers powerful results.
We are passionate about working with local businesses that want to drive traffic and grow their profits using social media and digital marketing tools.
Crystal Media supports our clients through the following services:
Tired of trying to figure out social media advertising on your own? We can help you take your social media advertising on Facebook, Instagram and Pinterest to the next level, and we make it easy. Learn More →
Local Business Listings
Want to improve your ranking on Google and Yahoo? We optimize your local business listings on 60+ sites and correct all errors to ensure your store shows up in voice, mobile, and online searches. Learn More →
Social Media Training
Our all-encompassing on-demand social media training membership program, Insider, provides everything you and your team needs to know about how to successfully sell on social media. Learn More →
Seeking expert social media speakers for your next event? The Crystal Media team speaks at tradeshows and at organizations around the globe. We provide an educational, informative and motivational experience. Learn More →
We love that we have a small part in helping communities across the country.
Local independent retailers are at the core of every community. Our clients are providing products and services, generating jobs, donating to local schools and charities, and creating events.
If we can help retailers reach more people and become more successful, not only are we able to change lives, but we also play a small role in their ability to positively impact the local community.
Our Core Values
Trust & Respect
Mutual trust and respect are at the foundation of every successful partnership. We seek relationships where our skills and integrity are valued. You have our commitment that we will always be transparent and treat you with respect.
Happy to Help
We genuinely believe in helping our clients. Our strength lies in our dedication to make a difference.
In our ever-changing world, complacency is not an option. We are committed to staying abreast of the latest developments in social media, technology, and retail trends to ensure our clients succeed.
We are committed to delivering the most impactful results for our clients. We are also dedicated to having a positive impact on the communities that our clients serve.
We’re fueled by our love of social media, passion for retail and lots of caffeine.
CEO & Social Media Expert
Crystal powers her busy days with an 8-ounce medium strength, medium temperature coffee with a splash of oat milk and a scoop of collagen.
Crystal Vilkaitis is a world-class social media expert and powerful speaker who helps small businesses shine online and bring their unique brilliance to the local and global masses. Fueling entrepreneurs with confidence to grow their visibility and results, Crystal’s on a mission to help Main Street businesses thrive. She founded Crystal Media in 2012, where she’s worked with thousands of businesses to increase traffic, sales, and profits using social media.
She’s spoken around the globe, and has shared the stage with industry giants like Martha Stewart, Gary Vaynerchuk, Bethenny Frankel, Brendon Burchard and more, and hosts the shows Rooted in Retail and Crystal Uncorked. She serves on the Board of Directors for Heart on Main Street and Gift for Life, and is a proud Colorado native. To learn more follow on Instagram at @crystalmediaco and @crystalvilkaitis.
Pauline powers her busy days with Seeking Health Optimal Electrolyte in the berry flavor every morning. She also enjoys drinking iced coffee with heavy cream, two scoops of Great Lakes Wellness plain collagen, and a dash of salt.
For nearly ten years, Pauline has worked in almost every role at Crystal Media, and has been instrumental to the company’s growth and evolution. With key attributes of mental acuity, organization skills, and orientation toward process and structure, this wine-and-pizza-loving leader is particularly passionate about aligning our clients’ needs with the right products and services to help them achieve growth, managing the team, and pivoting seamlessly in the ever-changing world of social.
Pauline’s proven track record of high-level strategic planning and management is supported by her years of background in day-to-day operations (everything from accounting to human resources), goal-focused sales, retail experience including store management and district expansion, financial analysis and streamlining procedures for efficiency, team development, and creating a customer-centric culture. Pauline truly roots for and champions the underdog. Partnered with her relatable style, it makes her the perfect fit for working with small businesses and independent retailers.
As Crystal Media’s COO, Pauline gets to exercise her leadership strengths for this flourishing company—that is, when she’s not out bike riding in her Oceanside, CA neighborhood, composting, hosting dinner parties, spending time with her boyfriend, you will find her volunteering at and supporting the Solana Center for Environmental Innovation.
Steph powers her busy days with at least two cups of coffee with a little too much hazelnut flavored almond coffee creamer.
Living in Ottawa, Canada, Steph works for Crystal Media as a designer, and social media specialist. With a background in design and digital marketing for small businesses, Steph uses her breadth of experience to find creative solutions and to generate powerful results for her clients. Steph started as a Crystal Media client and loved our company so much she decided to join the team.
Steph is dedicated to creating impactful social media ad campaigns and internal marketing collateral for Crystal Media. One of her favorite past times is designing. She also loves exploring the city, having friends over for a home cooked meal, shopping at local businesses, trying out a new restaurant, and she is passionate about supporting and donating to environmental and conservation organizations committed to tackling the climate crisis.
Business Development Coordinator
Maddie powers her busy days with Dunkin' vanilla cold brew coffee (purchased in jugs from the grocery store) with vanilla almond milk.
After joining the Crystal Media team in 2019, while fulfilling a lifelong dream of living out west in San Diego, this Pittsburgh native and Steelers die-hard now contributes to Crystal Media’s growing influence as Business Development Coordinator. With her Marketing and Supply Chain Management degree from the University of Pittsburgh, social media ads management background, speaking engagements experience, and flair for creativity, Maddie’s knowledge of the business from all different angles helps keep our team, clients, and public outreach moving forward.
Maddie’s easy-going nature might fool you, but this taco aficionado’s organization, detail-oriented approach, and sharp wit has led to notable client successes as a previous CM Ads Manager—including a 68.7% increase in YTD sales and multiple 10+x return on ad spends—as well as educating and impressing retailer audiences from regional and national stages.
Now back in Pittsburgh, Maddie enjoys championing her local small businesses while helping CM strengthen its ever-expanding retailer and vendor connections and partnerships.
Business Development Coordinator
Dustin powers his busy days with a single cup of coffee.
Thrilled to be a part of the Crystal Media team, Dustin hails from the beautiful landscapes of Upstate New York, and his journey has led him to perfectly sync up with our dynamic company. Dustin stands for creativity, empathy, and working together – qualities that make him a wonderful addition to the Crystal Media team.
Dustin's unique path started with Graphic Design and Human Services before delving into the world of real estate. His flexibility and unwavering commitment allow him to excel in the role of Business Development Coordinator. Dustin's "all-in" attitude working closely with local businesses reflects the same spirit that drives Crystal Media's mission of boosting retailers through effective social media and digital marketing strategies.
Beyond his work experience, Dustin founded The Bruiser Woods Vilkaitis Foundation, which speaks to his empathetic nature and aligns perfectly with our shared goal of nurturing communities. His journey proves that embracing endless possibilities leads to an exciting adventure!
Retail Social Media Strategist and Ads Buyer
Mike powers his busy days with two cups of regular coffee plus Coldstone creamer (although he’s enjoyed Earl Grey tea long before Captain Picard from Star Trek made it cool).
With 20+ years of marketing and IT management in the party supply business, Mike brings a wealth of double-digit YOY growth and experience to the CM team. His holistic approach to marketing has included proven email, SMS and multi-platform social media strategies. Mike’s focus on digital sales, efficiencies and metrics analysis is also a key contributor to the business health and customer connection. But don’t let that left brain fool you. Mike’s creative side is ever-present in campaign and content development and enjoys a good team brainstorm.
A self-proclaimed simple man with complex tastes, this father of three girls (and an at-home zoo of many furry and feathered friends) is a lover of multiple fandoms—always willing to Boldly Go hunting Horcruxes as long as The Force is with him. He’s happy to share his latest genre-bending read and loves to get lost in a forest of words. You can also catch Mike volunteering with his local Little League Challenger Baseball, which provides a fun and safe environment for children with special needs.
Retail Social Media Strategist and Ads Buyer
Grecia powers her busy days with Starbucks' white mocha frap with an extra shot of espresso. Yes, she knows her mocha frap already comes with espresso, but she loves an extra shot, and no whip cream. Her dad treats her to one every Monday morning, and the rest of the week she manages to unsuccessfully recreate that recipe at home.
This bilingual, East L.A. native prides herself in building strong human, trustworthy connections with her clients, but lets her 8 years of varied brand and industry experience speak for itself through online profitability, audience engagement, and capturing leads. With the lime green Mac desktop her dad bought her at age 14, Grecia's start online eventually parlayed into a Cal State Fullerton Communications & Advertising degree. As the mommy of two, she’s also almost certified as a slime master.
When forever-fan Grecia’s not at Disneyland parks (or planning for her next visit to the Happiest Place on Earth), chat her up about bears, beets, and Battlestar Galactica to put a smile on her face! Grecia enjoys making philanthropy a mainstay in her life. She volunteers four days per month at two of her local libraries for storybook time, she also assists with immigration translations, and she and her family donate toys and clothes twice a year to refugee centers in Mexico. Additionally, she has a rule that for every gift her children receive, they must donate another one to charity.
Get Listed Manager
Erick powers his busy days with home-brewed cold turmeric ginger tea.
Currently living in the city of Bacoor, Erick is the hardest working team member native to the Philippines! His education in Business Administration from Polytechnic University of The Philippines and impressive management and supervisory roles in the customer service, e-commerce and International Project Management fields led him to a digital researcher position with Crystal Media. Erick’s penchant for learning, growing with the evolving needs of the company, and innate happy-to-help demeanor made him the perfect fit as our Get Listed Account Manager. Problem-solving, fixing things, and offering solutions for clients and co-workers is Erick’s jam!
Outside of work, you can catch this basketball/Lakers-loving fan absorbing the latest YouTube tech news, playing Hearthstone (an online card game), and enjoying every extra minute he can with his growing son. Erick supports ADRA Philippines, a relief agency that assists those affected by disasters and improves social development for vulnerable communities with families living in extreme poverty.
Get Listed Manager
Marvin powers his busy days with sour juices like lemon juice or calamansi juice.
Currently living in Las Piñas, this movie and TV-loving guru uses his attention to detail as a Get Listed Manager at Crystal Media. With a knack for tackling intricate challenges and a computer engineering degree from Polytechnic University of the Philippines, Marvin approaches every project with a "can-do" attitude and a commitment to delivering excellent results, making him a perfect addition to the Crystal Media team.
Outside of work, you can catch strategic thinker Marvin solving complex puzzles or playing competitive games (including a friendly competition with his brother, Erick, for the title of "Hardest Working CM Team Member in the Philippines"). His unique blend of passion, determination, attention to detail, and creative flair allows him to deliver incredible service to his beloved Get Listed clients.
Administrative and Social Media Assistant
Hailey powers her busy days with a can of Guayaki Yerbamate in the Enlighten Mint flavor every morning.
Hailey is a driven and ambitious student on the path to earning her bachelor's degree in Business Administration with a specialization in Marketing and a minor in Women & Gender Studies. With a blend of academic insight, professional dedication, and a heart for social causes, Hailey is carving her path toward a future where she can merge her business skills with her commitment to social impact. Currently, she contributes her organizational skills and ever-growing enthusiasm as an Administrative and Social Media Assistant.
Beyond her academic and professional pursuits, Hailey is a true music aficionado, having immersed herself in the live concert experience by attending an impressive 22 concerts during the year she turned 20. She also spends her days embracing the joys and challenges of being a cat mom to two furry companions, who, amusingly, have yet to establish a harmonious relationship.
In addition to her busy schedule, Hailey is deeply committed to making a positive impact in her community. A fervent advocate for social causes, she volunteers her time and energy to support initiatives focused on helping others, with a particular emphasis on uplifting those with mental health issues and amplifying the voices of the Asian community.